Customer Service Specialist

Cloting, an established apparel and fashion company based in Trimurti Nagar, Parbhani, Maharashtra, India, is dedicated to creating clothing that blends style, comfort, and affordability. Serving a diverse customer base, Cloting strives to provide a positive shopping experience through quality products and attentive service. The company values reliability, customer care, and consistent product standards, making service excellence a fundamental part of its brand identity. Team members are encouraged to contribute ideas that enhance customer experience and improve store operations. The work environment is fast-paced, customer-focused, and offers opportunities for skill development in retail and service.

The Customer Service Specialist role is a full-time, on-site position located in Lahore. This role involves supporting customers throughout their shopping journey by greeting them warmly, addressing product and order inquiries both in person and over the phone, and resolving complaints efficiently and respectfully. The specialist will maintain accurate records of customer interactions, coordinate with sales and inventory teams to manage product availability, and follow up to ensure customer satisfaction. Additional responsibilities include managing returns and exchanges, advising customers on sizing and styles, and upholding company policies and service standards. Success in this role requires professionalism, clear communication, and a strong commitment to delivering a positive experience both in-store and via phone.

Key Responsibilities
- Greet customers and provide assistance throughout their shopping experience.
- Respond to product and order inquiries in person and over the phone with clarity and professionalism.
- Resolve customer complaints promptly, ensuring respectful and effective issue handling.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with sales and inventory teams to address product availability and stock concerns.
- Manage returns and exchanges in accordance with company policies.
- Provide guidance on product sizing, styles, and features to help customers make informed decisions.
- Follow up with customers to confirm satisfaction and address any outstanding issues.
- Uphold company service standards and policies consistently.

Required Qualifications
- Strong customer support and service skills, with the ability to handle inquiries and issues calmly and professionally.
- Experience focused on customer satisfaction and delivering respectful, helpful, and outcome-oriented interactions.
- Excellent phone etiquette, including clear communication, active listening, and courteous behavior.
- Effective verbal and written communication skills in relevant local languages and English.
- Ability to work full-time on-site in Lahore, with flexibility for weekends or peak retail hours as needed.
- Proven problem-solving abilities, attention to detail, and capacity to manage multiple customer requests simultaneously.
- Basic computer literacy for managing customer records, point-of-sale systems, and order tracking.

Preferred Qualifications and Benefits
- Prior experience in retail, apparel, or fashion customer service is preferred but not mandatory.
- Opportunity to develop skills in a fast-paced, customer-focused retail environment.
- Supportive team culture that encourages idea sharing to improve customer experience and store operations.

This position offers a chance to contribute to a growing brand committed to quality and service excellence while gaining valuable experience in the fashion retail sector.