Customer Service Specialist

Located in DHA Phase 7, Lahore, this role offers an opportunity to join a dynamic team as a Customer Care Representative dedicated exclusively to female candidates. The position requires working from Monday to Saturday, between 10:00 AM and 6:00 PM. The ideal candidate will be professional, customer-focused, and empathetic, ensuring every interaction reflects the brand’s commitment to exceptional service and a positive customer experience.

Key Responsibilities
Respond promptly and effectively to customer inquiries received via WhatsApp and Instagram. Address and resolve customer concerns in a timely manner, maintaining a polite, warm, and professional tone throughout all communications. Demonstrate patience, empathy, and professionalism when handling customers, ensuring their satisfaction and fostering a positive brand image. Uphold excellent customer service standards to enhance overall customer experience.

Required Qualifications
A Bachelor’s or Master’s degree in a relevant field is essential. Candidates must possess excellent written and verbal communication skills, enabling clear and effective interaction with customers. Strong customer-handling capabilities and problem-solving skills are necessary to manage and resolve issues efficiently. A professional, polite, and empathetic communication style is critical for success in this role.

Preferred Qualifications and Benefits
Previous experience in customer care is highly desirable. Experience within the aesthetic, skincare, or hair care industry will be considered an advantage, providing valuable context for understanding customer needs and product knowledge. This role offers a supportive environment where candidates can develop their skills while contributing to a reputable brand.

Interested candidates who meet the above criteria are encouraged to apply and become part of a team that values professionalism and customer satisfaction.