Customer Service Specialist

FlowFix is seeking a dedicated Customer Service Specialist to join their team in Rawalpindi for a full-time, on-site position during morning shifts. This role involves supporting a UK-based international campaign by managing customer inquiries and ensuring high-quality service delivery. The ideal candidate will be responsible for effective communication in English, accurately recording customer interactions, resolving issues when possible, and escalating them appropriately. The position requires meeting established service and productivity standards while maintaining a professional and helpful demeanor.

Key Responsibilities
- Handle incoming customer inquiries promptly and professionally.
- Communicate clearly and effectively in English with customers from the UK.
- Accurately record all customer interactions and maintain detailed logs.
- Resolve customer issues independently or escalate them to the relevant department when necessary.
- Meet or exceed service quality and productivity targets set by the company.
- Collaborate with team members and supervisors to improve customer service processes.

Required Qualifications
- Strong English communication skills, both verbal and written.
- Excellent listening and problem-solving abilities to understand and address customer needs.
- Proficiency in computer use, including typing and data entry.
- Educational background of Matriculation, Intermediate, or Bachelor’s degree.

Preferred Qualifications and Benefits
- Previous experience in customer service or a related field is advantageous but not mandatory.
- Competitive salary range from PKR 35,000 to 60,000 based on experience and performance.
- Opportunity to work in a dynamic environment supporting an international campaign.
- Morning shift schedule that allows for a balanced work-life routine.

This role is ideal for candidates who are detail-oriented, customer-focused, and eager to contribute to a growing company. If you possess the required skills and are looking for a stable position with FlowFix, this opportunity offers a chance to develop your career in customer service within an international context.