Posted Oct 14, 2026 18 views
Meds Nexus is seeking a committed Customer Support Specialist to join our team on-site in Rawalpindi. This position operates during the night shift from 5:30 PM to 2:30 AM, Monday through Friday. The ideal candidate will be instrumental in managing account health and building strong relationships with our U.S.-based medical clients. Responsibilities include ensuring a smooth onboarding process, addressing operational challenges efficiently, and improving overall customer satisfaction within our network of medical professionals.
Key Responsibilities
Manage incoming requests from U.S. medical professionals, promptly addressing billing inquiries and service-related concerns with accuracy. Support new medical practices throughout their onboarding phase, ensuring a seamless and well-organized introduction to our services. Collaborate closely with internal teams such as billing, accounts receivable, and verification to resolve client issues and maintain clear communication. Keep detailed and up-to-date records of client interactions, notes, and support tickets within the CRM system. Assist leadership in implementing client retention strategies by gathering feedback and supporting various office administrative tasks.
Required Qualifications
Candidates should have 2 to 3 years of experience in account care, client support, or healthcare BPO environments. Strong English communication skills, both verbal and written, are essential, along with professional phone and email etiquette. Proficiency in CRM platforms, ticketing software, and Microsoft Office applications—especially Excel—is required. A bachelor’s degree in Business, Communications, Healthcare Management, or a related field is necessary.
Preferred Qualifications and Benefits
This role offers fixed weekends off (Saturday and Sunday) to promote a healthy work-life balance. The compensation package is competitive, with regular performance reviews and inflation-based bonuses. Additional financial benefits include loan support, advance salary options, and annual loyalty rewards. Employees will enjoy office amenities such as complimentary nightly dinner, tea, and green tea refreshments. The work location is at Asghar Mall, Murree Road, Rawalpindi, so reliable commuting arrangements are important. Candidates must be comfortable working the specified night shift hours.
Applicants will be asked about their current salary, experience, notice period, expected salary, and their ability to commute and work night shifts during the recruitment process. This is an in-person role requiring dedication to the outlined schedule and responsibilities.
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Job Details
Meds Nexus Private Limited
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