Customer Service Specialist

Meds Nexus is looking for a committed Customer Service Specialist to join their team on-site in Rawalpindi. This role operates during the night shift from 5:30 PM to 2:30 AM, Monday through Friday. The successful candidate will be responsible for managing client relationships within the U.S. healthcare practice network. Key duties include monitoring account health, facilitating provider onboarding, resolving operational inquiries, and supporting client retention initiatives. Strong communication skills and the ability to work collaboratively with various internal teams are essential to ensure client satisfaction and efficient operations.

Key Responsibilities
- Handle incoming inquiries from U.S. healthcare partners, providing timely and professional responses to billing and operational questions via phone and written communication.
- Oversee the onboarding process for new medical practices, ensuring a seamless and client-focused transition.
- Work closely with internal billing teams, accounts receivable specialists, and insurance verification departments to address operational issues and deliver real-time updates.
- Maintain accurate records of all client communications, case notes, and support tickets within the CRM system.
- Assist account managers in client retention efforts by collecting feedback, supporting operational tasks, and contributing to retention strategies.

Required Qualifications
- Bachelor’s degree in English or a related field.
- Two to three years of experience in CRM administration, account management, or healthcare BPO client support.
- Excellent written and verbal English communication skills, with strong professional phone and email etiquette.
- Proficiency in CRM platforms, helpdesk ticketing tools, and Microsoft Office applications, particularly Excel.

Preferred Qualifications and Benefits
- Fixed weekends off (Saturday and Sunday) to promote work-life balance.
- Competitive salary package with regular performance reviews and inflation-based bonuses.
- Additional financial benefits including company loan support, salary advance options, and annual loyalty rewards.
- On-site amenities such as complimentary dinner during night shifts and tea/green tea refreshment breaks.
- The role requires working in person at the office located on Murree Road, Rawalpindi, adhering to the specified night shift schedule from Monday to Friday.

Applicants should be ready to confirm their ability to commute to the Rawalpindi office and their availability for the night shift. Details about current and expected salary, notice period, and relevant experience will be requested during the recruitment process.