Customer Service & Support Representative - UK & USA

We are looking for a professional and customer-oriented Customer Service Representative to join our team and support a USA-based campaign. The ideal candidate will have excellent English communication skills, a confident and courteous telephone manner, and the ability to listen carefully and address customer inquiries, concerns, and complaints effectively. This role demands a strong commitment to delivering outstanding service while maintaining a positive and professional attitude in every customer interaction.

Key Responsibilities
- Handle incoming customer calls and provide timely, professional assistance.
- Understand customer needs and deliver accurate, clear information.
- Resolve customer queries, complaints, and service-related issues efficiently and courteously.
- Maintain a polite, customer-focused approach throughout all interactions.
- Accurately document customer interactions, complaints, and resolutions in the CRM or relevant system.
- Follow company policies, procedures, and quality standards consistently.
- Escalate complex or unresolved issues to supervisors or appropriate departments as needed.
- Keep up-to-date with product and service knowledge to provide accurate responses.
- Conduct follow-ups with customers to ensure satisfactory resolution of their concerns.
- Achieve assigned performance, quality, attendance, and customer service targets.
- Work effectively in a fast-paced call center environment, managing multiple tasks simultaneously.

Required Qualifications
- Excellent verbal and written English communication skills.
- Strong American or neutral English accent and clear pronunciation preferred.
- Previous experience in customer service, call centers, or USA-focused campaigns is advantageous; however, fresh candidates with excellent communication skills will also be considered.
- Strong active listening and problem-solving abilities.
- Professional and confident telephone manner.
- Basic computer literacy and familiarity with CRM systems.
- Ability to multitask while maintaining focus on customer interactions.
- Capacity to remain calm and professional when handling difficult or frustrated customers.
- Punctual, responsible, and target-driven mindset.

Preferred Qualifications and Benefits
- Skills in customer handling, conflict resolution, active listening, problem solving, CRM management, call handling, professional communication, time management, and teamwork are highly valued.
- Competitive monthly salary ranging from Rs120,000 to Rs135,000.
- This is an in-person role, offering an engaging and collaborative work environment.

This position presents an excellent opportunity for individuals eager to develop their careers in customer service within a dynamic and USA-focused campaign. Candidates who demonstrate professionalism, strong communication abilities, and a customer-centric approach are encouraged to apply.