Customer Service Support Specialist

ABS International is seeking a Customer Service Support Specialist to join its US Operations team based in Gulistan-e-Johar Block 14, Karachi. This permanent, on-site role operates on a fixed shift from 6 PM to 2 AM. The ideal candidate will have prior experience in a call center or international customer service environment and possess strong professional phone communication skills. This position involves managing communication with existing US-based clients, ensuring high standards of professionalism and customer satisfaction in every interaction.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure every client interaction reflects the company’s commitment to professionalism, clarity, and patience.
- Support the team by providing consistent, high-quality customer service aligned with company standards.

Required Qualifications
- Minimum of one year of experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English to handle live conversations with US customers effectively.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma or equivalent; university students currently enrolled are also encouraged to apply.
- Availability to work full-time, Monday to Saturday, 6:00 PM to 2:00 AM, fully on-site.

Preferred Qualifications and Benefits
- Experience working in a structured, professional environment with ongoing coaching and development is highly valued.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Permanent, full-time employment with a fixed shift and no rotation, offering stability and predictability.
- Opportunity for career growth within an established organization operating uninterrupted since 2009, employing over 200 professionals.
- Real experience handling live US customer interactions in a long-term, professional setting.

ABS International prides itself on a reliable payroll system, ensuring every team member is paid on the same fixed date each month without fail. This role offers a clear growth path for consistent performers within a company known for its stability and professionalism. Candidates ready to apply their existing customer service skills in a structured and supportive environment are encouraged to consider this opportunity.