Customer Services and Recovery Officer

ACE Properties is a fast-growing real estate company committed to delivering trustworthy property solutions and outstanding customer service. Renowned for its transparency and professionalism, the company manages prominent projects such as Dream City Kharian and Canal City Sarai Alamgir. These developments provide modern living standards, prime locations, and attractive investment opportunities, aiming to build secure and well-planned communities for both homeowners and investors.

We are looking for a motivated and detail-oriented Customer Support & Recovery Officer to join our team. This entry-level position is ideal for fresh graduates who possess strong communication and organizational skills. The role involves managing customer interactions, maintaining accurate records, supporting payment tracking, and assisting the recovery team with follow-ups to ensure timely collections.

Key Responsibilities

Administrative & Record Management: Assist in issuing files and handling documents, perform basic data entry, and update records in the system. Maintain organized physical and digital files by scanning, digitizing, and filing documents properly. Ensure accurate record-keeping of all submitted documentation.

Payments & Accounts Support: Receive and record cash payments under supervision, assist in tracking bank transfers, cheques, and drafts, and coordinate with the accounts team for payment verification. Support the preparation of payment receipts and adjustment slips as required.

Customer Handling & Communication: Attend to clients and respond to basic inquiries professionally. Manage customer calls and messages, escalating complex issues to senior staff when necessary. Foster positive relationships with clients and dealers to maintain high levels of customer satisfaction.

Recovery & Follow-ups: Support the recovery team by making follow-up calls and sending payment reminders through calls, SMS, or WhatsApp. Update recovery records and track client follow-up status to assist in timely collections.

Documentation & Reporting: Assist clients in completing forms and basic documentation. Collect and organize required documents, forwarding cases to senior team members for further processing. Prepare simple daily activity reports for the supervisor.

Required Qualifications

- Bachelor’s degree in Commerce (B.Com), Business Administration (BBA), or an equivalent field
- Fresh graduates are encouraged to apply (male candidates only)
- Good communication skills in Urdu and basic English
- Basic computer proficiency, including MS Excel, Word, and data entry
- Ability to handle customers professionally and courteously
- Strong organizational and record-keeping skills
- Basic understanding of payment processes and installment handling

ACE Properties provides a dynamic work environment where new graduates can develop their skills and grow within the real estate sector. Joining the team means becoming part of an organization dedicated to excellence and client satisfaction.

For more information about our projects and company, please visit our websites:
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