Posted Apr 07, 2026 157 views
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Rahim Yar Khan. The successful candidate will be responsible for handling customer telephone inquiries and feedback with patience and professionalism, ensuring a high level of customer satisfaction. This role involves managing customer complaints, coordinating with maintenance engineers, and maintaining accurate records of all interactions and repairs. This is a full-time position offering an excellent opportunity to build a career within a multinational organization.
Key Responsibilities
Respond promptly, politely, and professionally to all customer telephone inquiries and feedback to maximize customer satisfaction. Report complaints and issues to the manager following established procedures and monitor progress until resolution. Conduct follow-up calls to customers, accurately recording the outcomes and communicating any issues to relevant personnel. Relay customer telephone consultations to appropriate customer service center staff in a timely manner. Warmly welcome customers visiting the service center and receive their mobile devices for repair. Coordinate with maintenance engineers by handing over mobile phones for repair and completing the handover process with customers after service. Receive mobile phones sent from branches, verify model and quantity with the sender, and log them into the customer service management system for maintenance assignment. Properly package repaired mobile phones and arrange their shipment back to the branches, notifying them by phone. Ensure that when customers pick up their phones, the ringing sound does not exceed three rings. Maintain full attendance and avoid any vacant shifts or posts; in case of emergencies, ensure a replacement is arranged promptly.
Required Qualifications
A bachelor’s degree is preferred. Strong communication skills with the ability to handle customer inquiries patiently and professionally are essential. Candidates must be able to accurately document and follow up on customer issues and repairs. Willingness to work on-site in Rahim Yar Khan is required. A commitment to punctuality and reliability in shift attendance is necessary.
Preferred Qualifications and Benefits
Freshers are welcome to apply. The position offers a competitive salary package of up to Rs50,000 per month. This role provides an opportunity to build a career within a reputable multinational organization. An attractive benefits package will be offered to the right candidate.
This position is ideal for individuals eager to develop their customer service career in a dynamic and supportive environment. If you are enthusiastic about delivering excellent customer experiences and meet the qualifications outlined, we encourage you to apply.
Skills
Job Details
Vivo mobile Company
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