Customer Services - Executive

At The BranPac, we believe that every customer interaction tells a story of care, trust, and excellence. We are seeking a Customer Service Executive who demonstrates empathy, professionalism, and a genuine passion for delivering exceptional customer experiences. If you have a keen eye for aesthetics, a calm and composed approach to challenges, and the ability to represent premium brands with elegance, this role offers a great opportunity to be part of a dynamic team.

Key Responsibilities
- Manage customer inquiries across multiple channels including email, phone, chat, and social media with warmth and accuracy.
- Provide timely and precise information about products, services, and company policies.
- Maintain organized and up-to-date customer records using CRM systems.
- Follow up on outstanding queries to ensure prompt and satisfactory resolution.
- Collaborate closely with internal teams to continuously improve the overall customer journey.
- Escalate complex or unresolved issues to senior management when necessary.
- Assist in developing FAQs, support materials, and compiling customer feedback reports.
- Collect and communicate customer insights to enhance service quality and brand experience.

Required Qualifications
- Bachelor’s degree in Business, Communications, Marketing, or a related discipline.
- Previous experience in customer service or client relations, preferably within luxury sectors such as fashion, skincare, jewellery, makeup, lifestyle, or home décor brands.
- Strong verbal and written communication skills.
- A customer-centric mindset with excellent problem-solving capabilities.
- Proficiency in MS Office or Google Workspace; familiarity with CRM tools is advantageous.
- Ability to remain composed under pressure while managing multiple priorities effectively.

Preferred Qualifications and Skills
- A genuine passion for premium and lifestyle brands.
- Demonstrated empathy, patience, and professionalism in all customer interactions.
- A collaborative attitude focused on growth and continuous improvement.
- Strong attention to detail and a commitment to excellence.

This position requires working on-site, providing the opportunity to engage directly with the team and contribute to a premium brand experience. If you are motivated by delivering outstanding service and thrive in a fast-paced, customer-focused environment, The BranPac welcomes your application.