Customer Services Officer

A well-established security company in Lahore is seeking experienced personnel to join their Control Room Operations team. The ideal candidate will be responsible for managing client interactions, handling complaints, and ensuring smooth communication between clients and the company. This role requires working in shifts and demands a professional approach to customer service and monitoring security systems.

Key Responsibilities:
- Monitor alarm systems and CCTV footage to ensure security protocols are followed.
- Manage and resolve client complaints efficiently, providing timely follow-up and updates.
- Maintain clear and effective communication with clients and internal teams.
- Operate within a shift-based schedule to provide continuous control room coverage.
- Document incidents and maintain accurate records of all activities and communications.

Required Qualifications:
- Graduate degree from a recognized institution.
- 2-3 years of experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Proven ability to handle complaints and provide excellent customer support.
- Familiarity with alarm systems and CCTV monitoring is essential.
- Willingness to work on a shift basis.

Preferred Qualifications and Benefits:
- Experience in security or control room operations is advantageous.
- The position offers a full-time employment opportunity.
- Monthly salary range between Rs40,000 and Rs60,000.
- Work location is on-site in Lahore, ensuring direct involvement in control room activities.

This role is ideal for candidates who are detail-oriented, proactive, and capable of managing multiple tasks under pressure while maintaining professionalism. If you meet the qualifications and are interested in contributing to a reputable security company, this opportunity offers a dynamic work environment with competitive compensation.