Posted Apr 08, 2026 3923 views
Purpose of Job
The role is responsible for delivering exceptional customer service by managing account opening, maintenance, and closure processes, ensuring compliance with bank policies, and supporting branch-level customer relationship management. The position plays a key role in guiding customers on banking products, processing their service requests efficiently, and maintaining accurate documentation to ensure a seamless banking experience.
Job Responsibilities:
- Provide accurate guidance to customers regarding bank products, policies, and documentation requirements for various types of accounts.
- Respond to customer inquiries related to the Account Opening Form and associated procedures.
- Perform end-to-end account opening activities, including form scrutiny, receipt of initial deposit, system input, and account number generation.
- Ensure complete and accurate completion of KYC requirements in accordance with bank policies and regulatory guidelines.
- Verify and ensure proper scanning and maintenance of specimen signature cards.
- Maintain and update records related to Zakat status, hold mail accounts, dormant accounts, and undelivered mail items.
- Oversee the timely issuance and processing of cheque books, including requisition and delivery without printing errors.
- Manage account maintenance requests for branch customers, ensuring accurate and timely updates.
- Handle all account closing requests, ensuring accurate deduction of applicable charges and payment of profit (if any) prior to closure.
- Maintain and record all Account Opening Forms in line with the bank’s Operational Manual and compliance standards.
- Build and sustain strong customer relationships to enhance client retention and satisfaction.
- Provide effective post-sale services and support to ensure ongoing customer engagement and contribute to deposit mobilization efforts to support branch business growth.
- Perform any additional tasks assigned by the line manager.
Soft Competency:
- Attention to detail
- Customer Relationship Management (CRM)
- Strong presentation and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure.
- Proactive approach to timely resolution of customer queries.
Qualifications:
- Bachelor’s degree in Business, Commerce, or a related discipline.
- Fresh graduates to candidates with up to 2 years of branch banking experience.
Skills
Job Details
U Microfinance Bank
U Microfinance Bank Limited (Formerly known as Rozgar Microfinance bank Ltd.) was incorporated as public ltd. Company On 29th of October 2003 under Company Ordinance 1984. It was the 4th microfinance bank, licensed by State Bank of Pakistan under Microfinance Institutions Ordinance 2001. Initially, Rozgar, MicrofinanceBank Limited was a district wide microfinance Bank (MFB) operating in Karachi district. In August, 2012,Pakistan Telecommunication Company Limited (PTCL) has acquired 100% shareholding of Rozgar Microfinance Bank Limited, after fulfilling required regulatory requirements and change in name from Rozgar Microfinance bank Ltd. To U Microfinance bank Ltd, it was awarded 14thlicenseto operate at national level.
What is your Competitive Advantage?
Similar Job Titles
Phone Banking Officer
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
