Customer Services - On Site - English Speaking Candidates Required

Company Description ReallTime is dedicated to building long-term customer loyalty by genuinely caring for each customer interaction. The team focuses on proactively understanding and anticipating customer needs to deliver tailored and timely solutions. Services are designed to provide a personal touch, ensuring that every customer feels heard and valued. ReallTime fosters a collaborative environment where employees are encouraged to contribute to continuous improvement in customer experience.

Role Description This is a full-time, on-site Customer Services role based in Lahore for English-speaking candidates. The role involves handling inbound and outbound customer inquiries via phone and other communication channels, addressing questions, concerns, and service requests in a professional manner.

The team member will be responsible for maintaining high standards of customer service, resolving issues efficiently, and ensuring customer satisfaction with each interaction. Daily tasks include documenting customer interactions, following established procedures, providing accurate information, and escalating complex cases when needed. The role also requires collaborating with colleagues and supervisors to improve processes and contribute to an excellent overall customer experience.

Qualifications

Strong Customer Service and Customer Support skills, with the ability to handle a variety of customer inquiries effectively.
Focus on Customer Satisfaction and Customer Experience, ensuring positive and consistent interactions.
Excellent Phone Etiquette and clear spoken English communication skills.
Ability to work on-site in Lahore and maintain punctuality and reliability in a full-time schedule.
Good problem-solving skills and the ability to remain calm and professional under pressure.
Basic computer literacy and proficiency in using customer support tools and CRM systems.
Previous experience in a customer service or call center environment is an advantage but not mandatory.
High school diploma or equivalent; additional training in customer service is a plus.

Salary Range: 50K to 100K Company Website: ********************************************

Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000

WhatsApp: +92311-4565854