Customer Services Representative

Restbyte Solutions (SMC PVT) Ltd

Faisalabad , Pakistan

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Restbyte Solutions (SMC-PVT) Ltd is seeking a friendly, confident, and customer-focused Customer Services Representative to join our expanding team in Faisalabad. The ideal candidate will possess excellent English communication skills, both spoken and written, and enjoy engaging with customers while handling their queries professionally. This full-time, onsite role offers an opportunity to contribute to a dynamic work environment where customer satisfaction is a top priority.

Key Responsibilities
- Handle customer inquiries via phone, email, chat, and social media platforms.
- Provide accurate information and professional support to customers.
- Resolve customer issues promptly to ensure a positive experience.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address and resolve customer concerns.
- Adhere to company procedures and uphold service quality standards.

Required Qualifications
- Minimum of a bachelor’s degree.
- At least 1 year of relevant experience in customer service or call center environments.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal and problem-solving abilities.
- Confident and professional communication style.
- Ability to work effectively under pressure in a fast-paced setting.
- Positive attitude with a willingness to learn and grow.

Preferred Qualifications and Benefits
- Competitive salary ranging from PKR 50,000 to 70,000 per month.
- Daily perks and performance-based bonuses.
- Paid annual leaves to support work-life balance.
- Unique benefits such as an Umrah package.
- Supportive and collaborative team environment.
- Opportunities for professional development and career growth.
- A professional workplace culture that values quality service and employee well-being.

This position is based in Faisalabad and requires the candidate to work onsite. If you are passionate about customer service and possess strong English communication skills, Restbyte Solutions offers an excellent platform to advance your career and be part of a growing organization.