Customer Services Representative

This full-time, on-site Customer Services Representative/Officer position is based in Islamabad, Pakistan, and requires availability during morning shifts aligned with UK working hours. The role focuses on delivering excellent customer service through direct interactions, resolving customer issues efficiently, and managing call center operations. Additionally, the position involves overseeing and coordinating a team of 20 members to ensure smooth workflow and high performance. Candidates should possess strong spoken English skills and prior experience in customer service. The role also requires some travel as part of the job responsibilities. The offered salary ranges from PKR 30,000 to PKR 90,000.

Key Responsibilities
- Handle customer inquiries and provide timely, accurate responses to resolve issues.
- Manage daily call center operations, ensuring high-quality service delivery.
- Coordinate and supervise a team of 20 customer service representatives, facilitating communication and task delegation.
- Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Monitor team performance and provide feedback to improve service standards.
- Collaborate with other departments to address customer concerns and improve overall customer experience.
- Adapt to UK working hours and maintain availability during morning shifts.
- Undertake travel as required to support business needs and team coordination.

Required Qualifications
- Proven experience in customer service or a related field, preferably within a call center environment.
- Strong spoken English communication skills to effectively interact with customers and team members.
- Ability to manage and coordinate a team, demonstrating leadership and organizational skills.
- Proficiency in handling customer complaints and resolving issues efficiently.
- Willingness to work full-time on-site in Islamabad and adhere to UK working hours.
- Flexibility to travel as part of job requirements.

Preferred Qualifications and Benefits
- Previous experience working with international clients or in a UK-based service environment is advantageous.
- Familiarity with customer service software and CRM tools.
- Competitive salary package ranging from PKR 30,000 to PKR 90,000, commensurate with experience and skills.
- Opportunity to develop leadership skills by managing a sizable team.
- Exposure to international business operations and cross-cultural communication.

This role is ideal for candidates seeking a dynamic customer service position with leadership responsibilities and the opportunity to work within an international context.