Customer Services Representative

We are looking for a motivated and customer-oriented professional to join The Hive, a vibrant coworking space provider. The ideal candidate will be responsible for engaging with potential clients and members through both inbound and outbound calls, clearly communicating the benefits of our coworking spaces. This role demands strong communication skills, a proactive mindset, and a dedication to delivering outstanding customer service while supporting the sales and community teams.

Key Responsibilities
- Manage inbound and outbound calls to connect with potential clients and members.
- Generate leads by effectively presenting the value propositions of The Hive’s coworking spaces.
- Provide accurate and comprehensive information about services, pricing, and availability to prospective clients.
- Coordinate with the Community and Sales teams to schedule tours and meetings for interested clients.
- Ensure excellent customer service by responding to inquiries, handling complaints, and resolving issues promptly.
- Conduct feedback calls with leads, whether lost or won, to gather insights that improve service quality and sales approaches.

Required Qualifications
- Demonstrated experience in customer service or sales roles.
- Strong communication and interpersonal skills.
- Excellent organizational abilities with attention to detail.
- Fluency in English is essential.
- A proactive attitude and a strong drive to meet and exceed targets.

Preferred Qualifications and Benefits
- Experience with CRM software is a plus.
- Competitive salary complemented by performance-based incentives.
- A collaborative, innovative work environment that encourages teamwork.
- Opportunities for career advancement and professional growth.

This full-time, in-person position offers an exciting opportunity to contribute to a thriving coworking community. If you are goal-oriented and thrive in a fast-paced setting, we welcome your application.