customer services representative

Occean Freight Services (OFS) in Karachi, Sindh, Pakistan, is seeking qualified candidates for the position of Customer Service Representative (CSR). This opportunity was advertised on September 24, 2026, in The News Newspaper. The company invites applications from individuals who possess a relevant educational background, preferably a bachelor’s degree or equivalent. Interested candidates are encouraged to review the complete advertisement for detailed application instructions and deadlines. The closing date for applications is approximately October 24, 2026. This role offers a chance to join a dynamic team within the freight services industry, providing excellent customer support and contributing to the company’s operational success.

Key Responsibilities

- Handle customer inquiries and provide timely, accurate information regarding services and shipments.
- Maintain effective communication with clients to ensure satisfaction and resolve any issues promptly.
- Coordinate with internal departments to facilitate smooth processing of freight and logistics operations.
- Document customer interactions and update records to ensure data accuracy and accessibility.
- Assist in managing customer accounts and support the sales team as needed.
- Address complaints professionally and escalate issues when necessary to ensure resolution.
- Participate in continuous improvement initiatives to enhance customer service quality.

Required Qualifications

- A bachelor’s degree or equivalent educational qualification is preferred.
- Strong communication skills, both verbal and written, in English and Urdu.
- Basic knowledge of freight forwarding, logistics, or related industries is advantageous.
- Proficiency in using computer applications and customer service software.
- Ability to work effectively in a team environment and handle multiple tasks simultaneously.
- Demonstrated problem-solving skills and a customer-oriented approach.

Preferred Qualifications and Benefits

Candidates with prior experience in customer service roles within the freight or logistics sector will be given preference. The position offers an opportunity to develop professional skills in a growing company and gain exposure to international freight operations. Further details regarding benefits and compensation are available upon application.

Applicants are advised to consult the original advertisement for complete application procedures and deadlines. Occean Freight Services encourages eligible candidates to apply promptly to be considered for this role.