Customer Services Representative

We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. The ideal candidate will possess a positive attitude, excellent communication skills, and a strong dedication to delivering outstanding customer experiences. This role requires the ability to handle challenges gracefully, maintain composure under pressure, and efficiently manage incoming calls. The position is based in Korangi Industrial Area and involves working in person during the 2 PM to 11 PM shift.

Key Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Handle incoming calls with patience and a positive demeanor, ensuring customer satisfaction.
- Adhere to established Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) relevant to call center operations.
- Maintain calm and professionalism in high-pressure situations, effectively managing challenging interactions.
- Contribute to a collaborative team environment by supporting colleagues and sharing best practices.

Required Qualifications
- Minimum education level: Intermediate.
- At least 1 year of experience working in a call center environment.
- Proven knowledge of call center KPIs and SOPs.
- Strong communication skills with the ability to engage customers clearly and effectively.
- Male candidates only, as per company policy.

Preferred Qualifications and Benefits
- Competitive market salary starting from Rs 35,000 per month.
- Work schedule consists of 9-hour shifts from 2 PM to 11 PM.
- Benefits include medical coverage, paid leaves, annual bonuses, and performance-based increments.
- The position requires in-person attendance at the Korangi Industrial Area location.
- Opportunity to grow within a supportive and dynamic work environment.

This role offers a great opportunity for candidates looking to develop their career in customer service within a structured and rewarding setting. If you are dedicated to providing excellent customer experiences and thrive in a fast-paced call center environment, we encourage you to apply.