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- Answering calls of clients/customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Work closely with other team members based on trust and reliability.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Better understanding of company products and services
- Must be able to handle computer proficiently along with strong typing skills.
- Good Time Management skills between calls so that every caller could be addressed without exceptional waiting time,
- Must be fluent in Urdu and English Language.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years (Experience at same capacity with leading call center will be given preference)
Apply Before:
Jul 29, 2019
Posting Date:
Jul 18, 2019
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