Customer Services Representative (Urdu)

We are seeking a confident and motivated Urdu-speaking Call Center Agent to join our team at our DHA Phase 1 location. This full-time, onsite position involves handling inbound and outbound customer calls in a professional manner. The ideal candidate will communicate effectively in Urdu, provide accurate information, and maintain positive interactions with customers. This role operates on a rotational shift basis and welcomes freshers as well as candidates with up to one year of experience.

Key Responsibilities
- Professionally make and receive customer calls.
- Communicate clearly in Urdu and understand customer needs.
- Provide accurate and timely responses to customer inquiries.
- Maintain detailed records of calls and customer information.
- Conduct follow-ups with customers when necessary.
- Achieve daily and weekly performance targets.
- Escalate complex customer issues to the appropriate team.
- Uphold high standards of professional communication and customer service.

Required Qualifications
- Strong command of Urdu communication, both verbal and written.
- Good interpersonal and communication skills.
- Confidence and ease in handling phone conversations.
- Basic computer literacy.
- Ability to manage customer interactions professionally.
- Fresh candidates are encouraged to apply; prior call center experience is advantageous but not mandatory.

This role requires the candidate to work onsite at the specified location and adapt to a rotational shift schedule. It offers an excellent opportunity for freshers to gain valuable experience in customer service within a dynamic call center environment.