Posted Mar 25, 2026 81 views
As a Customer Support Representative, you will act as the main point of contact for our US-based customers, handling a variety of inquiries and concerns with professionalism and patience. This role demands strong multitasking abilities and a genuine passion for delivering exceptional customer service. Your efforts will directly contribute to customer satisfaction and help uphold the company’s commitment to high-quality support.
Key Responsibilities
- Manage a high volume of inbound calls from US customers, addressing complaints, requests, order status updates, follow-ups, and general inquiries in a professional manner.
- Provide an outstanding customer experience on every interaction by maintaining empathy, courtesy, and professionalism while following established service quality standards.
- Identify customer needs accurately, troubleshoot issues effectively, and deliver clear solutions in strict accordance with company policies and procedures.
- Navigate multiple software platforms simultaneously, including CRM systems, order management tools, and knowledge bases, while actively listening and communicating with customers.
- Consistently aim to meet and exceed individual and team performance goals such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Average Handle Time (AHT).
Required Qualifications & Skills
- Proven experience in any customer-facing role is essential.
- Excellent verbal communication skills in English, with a clear, neutral, or American accent to effectively engage US-based customers.
- Minimum educational qualification of Matriculation or O Levels.
Job Type and Compensation
This is a full-time, in-person position offering a monthly salary ranging from Rs100,000 to Rs115,000.
This position provides an excellent opportunity to join a dynamic team dedicated to delivering superior customer service to a US clientele. If you are committed, communicative, and thrive in a fast-paced environment, this role is well-suited for you.
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