Customer Success Associate

AutoLeap is seeking motivated and passionate Customer Success Associates to join our growing Customer Experience team. This is a unique opportunity to contribute from the ground up, directly impact our customers’ success, and help shape the future of our customer success strategies. You will work closely with auto repair shop owners and their teams, ensuring they gain maximum value from our software solutions.

Key Responsibilities
- Collaborate directly with shop owners and their teams to drive deeper adoption of AutoLeap’s platform and maximize customer value.
- Manage registrations and adoption of our integrated payments module by communicating with customers and third-party vendors via phone and email, updating records, and administering incentive plans.
- Handle incoming support calls related to product and billing inquiries, ensuring timely and appropriate follow-up actions.
- Support various Customer Success team projects and initiatives as needed.
- Note: This role requires availability during North American business hours.

Required Qualifications
- Between 8 to 24 months of experience working at a software company, with preference given to those familiar with the SaaS business model and serving small to medium-sized business (SMB) customers.
- Proven experience in a customer-facing role such as customer success or support.
- Experience managing a large book of business and juggling multiple priorities effectively.
- Strong organizational skills to maintain oversight of various tasks and responsibilities.
- Demonstrated track record of success and career progression in previous roles.
- Genuine passion for helping customers succeed and a desire to see them get the most out of the product.
- Unique talents and perspectives are welcomed; candidates who do not meet every qualification but believe they are a great fit are encouraged to apply.

About AutoLeap
AutoLeap is the leading SaaS provider for shop management in the underserved auto repair industry. Our cloud-based Shop Management System (SMS) offers an all-in-one solution that helps aftermarket auto repair shops streamline operations—from appointment scheduling and technician management to invoicing—saving time and reducing costs. In 2023, we secured $30 million in Series B funding led by Advanced Venture Partners (AVP), fueling our mission to transform the auto repair industry one shop at a time. We aim to empower shop owners to build thriving businesses that allow them to spend more time with their families and create lasting legacies. With your contribution, AutoLeap will become the go-to platform for shop owners seeking growth and operational excellence.

If you are eager to make a meaningful impact in a fast-growing company and passionate about delivering exceptional customer experiences, we encourage you to join us on this exciting journey.