Customer Success Executive – Arabic & English

We are seeking a customer-focused Customer Success Executive who is fluent in both Arabic and English to join our team at our PECHS Block 2 location. The ideal candidate will have between six months to two years of experience in customer success or a related field. This full-time role involves managing customer relationships, addressing inquiries, and ensuring an excellent overall customer experience through effective communication and problem resolution.

Key Responsibilities:
- Communicate with customers through calls, WhatsApp, and email to provide timely support.
- Professionally handle customer queries, concerns, and complaints to maintain satisfaction.
- Build and nurture strong, long-lasting customer relationships.
- Support the onboarding process for new customers and conduct necessary follow-ups.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain accurate customer records and track follow-up activities.
- Contribute to customer retention and satisfaction initiatives to enhance loyalty.

Required Qualifications:
- Between 6 months and 2 years of experience in Customer Success or a similar customer-facing role.
- Fluency in both Arabic and English is essential.
- Strong communication and interpersonal skills to engage effectively with customers.
- Customer-oriented mindset with solid problem-solving abilities.
- Excellent organizational skills with the ability to manage follow-ups and documentation.

Preferred Qualifications and Benefits:
- Experience in the healthcare industry is highly desirable, including familiarity with HealthTech, hospitals, clinics, or medical software.
- Knowledge of CRM tools will be considered an advantage.
- Competitive salary package reflecting experience and skills.
- Opportunities for professional growth and continuous learning.
- Supportive and collaborative work environment fostering career development.

This position requires working on-site at the specified location. If you are passionate about customer success and enjoy building strong client relationships, we encourage you to apply and become a valued member of our growing team.

Application Questions:
- How much relevant experience do you have in Customer Success?
- Are you fluent in both Arabic and English?
- Do you have experience in healthcare, HealthTech, hospitals, clinics, or medical software?
- Have you managed customer onboarding from initial handover to go-live?
- Have you conducted customer training sessions or product demonstrations?
- What is your current notice period?
- What is your current salary?
- What are your salary expectations?

We look forward to reviewing your application and exploring how you can contribute to our team’s success.