Posted Apr 17, 2026 86 views
Our client, Haball Private Limited, is seeking a Customer Success Executive to join their team in Lahore. Haball is a dynamic B2B FinTech company that provides innovative automated payment and digital financing solutions. The company focuses on empowering manufacturers and corporations by streamlining large-scale supply chains through advanced technology. Haball is committed to transforming traditional business models by creating seamless digital ecosystems that deliver significant value to partners and stakeholders. This full-time, on-site position offers an opportunity to contribute to a forward-thinking organization dedicated to customer satisfaction and operational excellence.
Key Responsibilities
- Ensure high levels of customer satisfaction by providing timely and effective support.
- Enhance customer retention through proactive engagement and relationship management.
- Manage client accounts efficiently, addressing inquiries and resolving issues promptly.
- Analyze customer needs to tailor solutions and improve service delivery.
- Collaborate with internal teams to streamline processes and enhance overall customer experience.
- Maintain accurate records of customer interactions and feedback to inform continuous improvement.
- Identify opportunities to upsell or cross-sell products and services that align with client requirements.
- Support the onboarding process for new clients, ensuring smooth transitions and clear communication.
Required Qualifications
- Proven experience in customer service or customer success roles, preferably within the FinTech or B2B sectors.
- Strong communication and interpersonal skills to engage effectively with diverse client profiles.
- Ability to analyze customer data and feedback to drive service improvements.
- Problem-solving aptitude with a customer-centric approach.
- Proficiency in CRM software and Microsoft Office applications.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
Preferred Qualifications and Benefits
- Experience working in supply chain finance or related industries is an advantage.
- Familiarity with digital payment platforms and automated financing tools.
- Opportunities for professional growth within a rapidly expanding FinTech company.
- Exposure to innovative technologies and processes in the digital finance space.
- Competitive salary and benefits package aligned with industry standards.
This role is based in the Karachi Division and requires full-time, on-site presence. The ideal candidate will be motivated to contribute to Haball’s mission of revolutionizing supply chain finance through exceptional customer success management. If you are passionate about delivering outstanding client service and eager to work in a cutting-edge FinTech environment, this position offers a rewarding career path.
Job Details
What is your Competitive Advantage?
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
