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Customer Success Manager

Arpatech (Pvt) Ltd Unverified

Karachi , Pakistan

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Posted Oct 22, 2026 51 views

Key Responsibilities

  • Develop a strong understanding of company’s service offering for each customer and proactively assist in developing SOWs covering all aspects of contract.
  • Oversee client management strategies to nurture and grow existing accounts.
  • Lead Client Success functions to ensure high levels of customer satisfaction and loyalty, resulting in revenue growth and long-term partnerships.
  • Coordinate with engineering teams to ensure smooth onboarding process.
  • Acting as a point of contact between the client and the relevant departments, facilitating communication and ensuring that the client is kept informed of any issues or escalations .
  • Effectively resolving any issues or problems that customers may encounter with relevant teams.
  • Conduct NPS and customer survey on periodic basis, as defined in the SOPs.
  • Lead MBR and QBR to bring improvement in any operational processes.
  • Create weekly and monthly reports on client satisfaction issues, concerns, appreciations, risks and opportunities.
  • Work with the finance team on monthly invoicing and rectify any issues or concerns.
  • Help advocate for the customer during support incidents with communication back to the customer.
  • Work with the senior management to coordinate strategies that support sales efforts and company-wide growth objectives. Ensure alignment between sales activities and other business functions.
Requirement:
  • Bachelor’s degree in Business, Marketing, Engineering, or related field; MBA preferred.
  • A minimum of 4-6 years of account/client management and client success experience , with a proven track record of cross-selling, upselling and nurturing long-term relationships.
In-depth knowledge of sales engineering practices and the ability to lead technical sales support teams.
Excellent communication and interpersonal skills, with the capability to work closely with other executives and stakeholders across the organization.
  • Strong analytical and strategic thinking skills, with the ability to develop comprehensive sales strategies that align with company objectives.
  • Commitment to ethical business practices, integrity, and fostering a positive work environment.

Skills

billing-and-invoicing environment-health-and-safety-hsse sales-strategy clubs-organizations sales-operations policies-and-practices Upselling Cross-Selling mba-programs objectives-and-key-results customer-success-management Invoicing quarterly-business-review-qbr master-boot-record-mbr standard-operating-procedure-sop customer-consumer-survey net-promoter Onboarding sales-growth customer-satisfaction

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Karachi, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Minimum Education:
Master
Career Level:
Manager
Maximum Experience:
5 Years
Apply Before:
Oct 28, 2026
Posting Date:
Oct 22, 2026

Arpatech (Pvt) Ltd

· 11-50 employees - Karachi
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