Customer Success Manager / Senior Customer Success Manager

Payoneer, founded in 2005, is a leading global financial platform dedicated to simplifying cross-border business operations. With a presence in over 190 countries and a team of more than 2,500 professionals worldwide, we empower underserved businesses to participate confidently in the global economy. Our platform streamlines complex financial workflows, including global payments, compliance, multi-currency management, workforce solutions, working capital, and business intelligence. We are currently seeking a skilled Customer Success Manager or Senior Customer Success Manager to lead our B2B client relationships, ensuring every engagement delivers exceptional value and fosters long-term growth. This is a full-time, hybrid role based in Lahore.

Key Responsibilities

- Manage a portfolio of strategic customers, focusing on retention, renewals, and identifying expansion opportunities.
- Lead commercial discussions, including upselling, cross-selling, and contract renewals.
- Establish and nurture strong relationships with C-level executives and senior stakeholders.
- Develop and implement quarterly and annual account growth plans to maximize customer value.
- Conduct executive-level Quarterly Business Reviews (QBRs) and deliver compelling customer presentations that highlight business impact.
- Collaborate cross-functionally with internal teams to resolve challenges, enhance customer outcomes, and ensure a seamless experience.
- Monitor customer health, opportunities, and pipeline activities using CRM systems, maintaining accurate reporting and forecasting.
- Create customer success stories, case studies, and advocacy initiatives to demonstrate business impact.
- Identify strategic growth opportunities within existing accounts to drive sustained customer success.

Required Qualifications

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years’ experience in Customer Success, Account Management, or B2B Sales roles.
- Strong commercial mindset with a data-driven approach and proven ability to drive revenue growth through customer retention and expansion.
- Exceptional negotiation, relationship-building, and stakeholder management skills.
- Confident presenter with experience leading executive meetings and engaging senior decision-makers.
- Excellent organizational and planning skills, capable of managing multiple priorities under pressure.
- Customer-focused, proactive, with a strong sense of ownership and accountability.
- Analytical thinker able to translate customer insights into strategic actions.
- Proficiency with Salesforce or similar CRM platforms.

Preferred Qualifications

- Experience in Enterprise Sales or Enterprise Account Management.
- Background in Fintech, Payments, or SaaS industries.
- Familiarity with customer lifecycle management and strategic account planning.
- Knowledge of the BPO or outsourcing industry in the Philippines and/or Pakistan is advantageous.
- Additional language skills relevant to the APAC region are a plus.

This role offers the opportunity to work in a dynamic, global environment where your strategic thinking and customer success expertise will directly contribute to the growth and satisfaction of Payoneer’s valued clients. Join us to help shape the future of cross-border commerce.