Customer Success Representative

Customer Success Representative
Company: Digiunction
Job Type: Full-Time | Onsite
Location: Nawab Town, Thokar Niaz Baig, Lahore
Working Hours: 7:00 PM – 4:00 AM, Monday to Friday

Digiunction is seeking a Client Success Executive to manage and nurture client relationships, ensuring high service satisfaction and supporting long-term account growth. This role serves as the primary liaison between clients and internal teams, facilitating smooth project delivery and maintaining strong, ongoing partnerships. The ideal candidate will be proactive in addressing client needs, communicating campaign performance, and identifying opportunities to expand services.

Key Responsibilities
- Build and maintain strong relationships with assigned clients to foster trust and satisfaction.
- Conduct regular meetings with clients to review project progress and performance metrics.
- Monitor account health and proactively resolve any client concerns or issues.
- Collaborate with internal teams to ensure timely and successful project delivery.
- Communicate campaign updates, performance results, and strategic recommendations to clients.
- Understand clients’ business objectives and align Digiunction’s services accordingly.
- Identify opportunities for account growth and propose additional services to clients.
- Maintain accurate and up-to-date client records within CRM and project management systems.
- Coordinate with internal teams to resolve client issues and enhance the overall client experience.
- Prepare and share detailed client updates and performance reports regularly.

Required Qualifications
- Minimum of 2 years’ experience in Client Success, Account Management, or Client Servicing, preferably within a digital marketing agency.
- Excellent written and verbal English communication skills.
- Solid understanding of SEO, Google Ads, Meta Ads, Social Media Marketing, and Web Development.
- Ability to discuss campaign performance, KPIs, and business objectives clearly with clients.
- Experience using CRM and project management tools effectively.
- Strong organizational, problem-solving, and stakeholder management skills.
- Ability to manage multiple client accounts simultaneously and meet deadlines consistently.
- Comfortable working with international clients across different time zones.

Preferred Qualifications and Benefits
- Experience working with clients from the US, UK, or other international markets.
- Previous experience in a digital marketing or IT services agency environment.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Commissions are offered based on target achievement.
- Competitive monthly salary ranging from Rs70,000 to Rs90,000.

This position requires working onsite at the Nawab Town office in Lahore, with shifts from 7:00 PM to 4:00 AM, Monday through Friday. Candidates with a passion for client success and a strong background in digital marketing are encouraged to apply through Indeed with an updated CV highlighting relevant experience.