Customer Success Specialist

Techsol IT is looking for enthusiastic and dedicated individuals to join as International Sales & Customer Success Specialists based in Karachi. This role primarily involves supporting US-based clients through calls and chats, addressing their inquiries, resolving issues promptly, and ensuring a high-quality customer experience. The position operates on a night shift starting at 6:00 AM and offers a competitive base salary along with a commission structure that rewards individual performance and team contributions.

Key Responsibilities
- Handle a high volume of calls and chats from US customers, efficiently managing and resolving their inquiries.
- Provide accurate information and troubleshoot customer issues with professionalism, empathy, and patience.
- Use CRM systems and other customer support software to manage interactions effectively and maintain detailed records.
- Communicate clearly with clients, demonstrating a strong American English accent to ensure clarity and understanding.

Required Qualifications
- Minimum education requirement is Matric/O Levels; a Bachelor’s degree is an added advantage.
- Excellent English communication skills with a clear American accent are essential for this role.
- Basic computer skills, including proficiency in MS Office applications.
- Candidates must be at least 18 years old.
- Previous experience in customer service or call center environments is preferred but not mandatory; fresh graduates are welcome to apply.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs. 100,000 to Rs. 150,000, including commission based on sales performance, with an average take-home pay between Rs. 130,000 and Rs. 150,000.
- Medical insurance coverage, including outpatient department (OPD) benefits.
- Annual leave entitlement and comprehensive on-the-job training to support career development.
- Referral rewards program and annual salary increments to recognize and reward employee contributions.
- Access to loan facilities and employee appreciation programs designed to foster a positive and motivating work environment.

This position is ideal for individuals aiming to build a career in international sales and customer success within a dynamic and performance-driven organization. The role involves flexible client engagement and is based on the road, providing an opportunity to work in a fast-paced and rewarding environment.