Customer Support Advisor

Your Doctors Online, a healthcare platform developed by North American professionals with expertise in healthcare, business, and technology, is seeking a full-time Customer Support Representative to join their remote team. The platform aims to deliver simple, affordable, and accessible quality consultations from qualified physicians to patients. This role involves providing exceptional customer service, troubleshooting issues, and ensuring overall customer satisfaction while maintaining accurate records and timely follow-ups.

Key Responsibilities
- Deliver excellent customer support by addressing inquiries and resolving issues promptly
- Assist customers with troubleshooting and problem-solving to enhance their experience
- Maintain accurate and up-to-date customer information within the system
- Provide timely follow-up communication to ensure customer satisfaction
- Work effectively within a rotational shift schedule to support customers across different time zones
- Operate independently in a remote work environment while managing time and organizational tasks efficiently

Required Qualifications
- Strong customer service skills with a focus on customer satisfaction
- Excellent communication skills in English, both verbal and written
- Ability to troubleshoot and resolve customer issues effectively
- Strong organizational and time management abilities
- Capability to work independently and manage responsibilities in a remote setting

Preferred Qualifications and Benefits
- Previous experience in customer support roles is advantageous
- Experience within the healthcare industry is a plus
- Salary of Rs 42,000 per month with additional benefits and commission opportunities available after one year of employment
- Full-time position with rotational rota shifts, offering flexibility and work-life balance

Interested candidates are encouraged to apply by completing the application form available online.