Customer Support Agent-Call Center

Experts Communication is looking for a motivated Customer Support Agent to join their team based in North Nazimabad, Karachi. This full-time role is ideal for candidates with at least one year of experience in a call center or customer service setting, who demonstrate strong communication, problem-solving, and sales abilities. The position operates on a night shift schedule from 7:00 PM to 4:00 AM and offers a competitive salary ranging from 40,000 to 60,000 PKR, depending on skills and experience. Fresh graduates with excellent English communication skills are also encouraged to apply, making this an excellent opportunity for those eager to start or advance their career in customer support.

Key Responsibilities
- Manage inbound and outbound calls with professionalism, ensuring clear and effective communication at all times.
- Provide customers with accurate information, support, and sales assistance to meet their needs.
- Efficiently resolve inquiries and complaints to maintain high levels of customer satisfaction.
- Consistently achieve and surpass monthly sales and performance targets.
- Keep detailed and accurate records of customer interactions and necessary follow-ups.
- Develop and maintain strong customer relationships to encourage loyalty and retention.

Required Qualifications
- At least one year of experience working in a call center or customer service environment.
- Excellent verbal and written communication skills in English.
- Confidence in handling objections and closing sales effectively.
- Self-driven, target-oriented, and committed to professional growth.
- Availability and willingness to work the night shift from 7:00 PM to 4:00 AM.

Preferred Qualifications and Benefits
- Fresh graduates with strong English communication skills are welcome to apply.
- Work schedule includes five working days per week, with weekends off (Saturdays and Sundays).
- Competitive salary structure with opportunities for performance-based salary reviews every four months.
- Health insurance coverage provided for employees.
- Company-sponsored monthly dinners and an annual picnic to promote team bonding and employee engagement.

Joining Experts Communication means becoming part of a fast-paced, professional environment that prioritizes employee development and growth. This role offers a valuable chance to enhance your customer service and sales skills while contributing to a supportive and collaborative team. The position requires physical presence at the Karachi office, ensuring direct interaction with colleagues and management.