Customer Support Agent (Onsite) | Hyderabad PK

Cystence Private Limited is seeking a friendly, organized, and motivated Customer Support Assistant to join our onsite team in Hyderabad, Sindh. This full-time role involves assisting customers with our ERP, accounting, inventory, and business management software. The ideal candidate will have strong communication skills, basic technical knowledge, and the ability to support customers with their daily software needs. This position offers a competitive salary package and the opportunity to work closely with both support and development teams in a dynamic environment.

Key Responsibilities:
- Assist customers with general inquiries and everyday software usage.
- Provide basic support for Cystence ERP and business management software.
- Guide customers through software features and processes to enhance their experience.
- Identify and report software issues to the relevant technical teams.
- Maintain accurate records of customer inquiries and support requests.
- Coordinate effectively with technical and product teams as needed.
- Support customer onboarding and deliver basic software training.
- Ensure a professional, friendly, and positive customer experience at all times.

Required Qualifications:
- Good communication and interpersonal skills, with the ability to interact clearly and professionally with customers.
- Basic understanding of computers, software, and common business applications.
- Ability to assist customers with software usage, basic troubleshooting, and general inquiries.
- Strong organizational and time-management skills.
- Willingness to learn and develop technical skills continuously.
- Ability to work collaboratively within a team environment.

Preferred Qualifications and Benefits:
- Familiarity with ERP, accounting, inventory, or business management software is an advantage.
- Candidates with a background in Computer Science, Information Technology, Business Administration, or related fields will be preferred.
- Previous experience in customer support or software support roles is beneficial.
- Opportunity to grow technical expertise and gain hands-on experience with business software solutions.
- Work in a supportive and product-focused environment that values responsibility, approachability, and continuous learning.

We are looking for a responsible, approachable individual who is eager to learn and comfortable communicating with customers. If you are organized and enthusiastic about supporting users and developing your technical knowledge, this role offers an excellent opportunity to contribute to a growing company.