Customer Support - Chat Based

Position: Customer Support Chat Executive
Department: Customer Support / Operations
Job Type: Full-Time
Work Location: In person
Salary: Rs40,000.00 - Rs45,000.00 per month

Musk Al Mahal is a reputable Pakistani perfumery brand known for its dedication to fragrance, quality, and craftsmanship. With a rich heritage in perfumery, we offer premium attars, concentrated perfumes, and unique Arabian and Western fragrances for both men and women. Our brand combines traditional expertise with contemporary trends to provide customers with exceptional products and memorable fragrance experiences. We are seeking a professional and customer-oriented Customer Support Chat Executive to manage customer inquiries through various online platforms. The ideal candidate will possess excellent written communication skills, a strong understanding of customer needs, and the ability to deliver accurate product information to enhance the overall customer experience.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via WhatsApp, website live chat, social media, and other online communication channels.
- Engage with customers courteously, understanding their questions, needs, and preferences.
- Provide detailed and accurate information about product features, specifications, pricing, and availability.
- Assist customers in selecting products that best suit their requirements.
- Address and resolve basic customer complaints, escalating complex issues to the appropriate department when necessary.
- Maintain high standards of customer service to ensure a positive experience.
- Follow up with customers as needed and keep thorough communication records.
- Collaborate with internal departments to guarantee timely and accurate responses to customer queries.
- Perform additional duties as assigned by supervisors or management.

Required Qualifications
- Proven experience in customer support, chat support, or a similar customer service role is essential.
- Excellent written communication skills with a professional and courteous tone.
- Strong ability to learn and understand company products and services.
- Capability to accurately assess customer needs and provide suitable solutions.
- Effective problem-solving skills and the ability to handle customer concerns efficiently.
- Familiarity with WhatsApp Business, social media platforms, and live chat systems.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Responsible, punctual, and professional work ethic.

Key Skills
- Professional written communication
- Customer relationship management
- Product knowledge and understanding
- Problem-solving and complaint handling
- Time management and multitasking
- Attention to detail
- Teamwork and coordination

This role offers an opportunity to work with a well-established brand in the perfumery industry, contributing to customer satisfaction and brand loyalty through effective communication and support. If you are passionate about delivering excellent customer service and have the required skills and experience, we encourage you to apply.