Customer Support & Chat Support

We are looking for a dedicated Chat Support and Customer Support Executive to join our team. The successful candidate will be responsible for addressing customer inquiries through multiple channels such as chat, phone calls, and social media. This role demands providing timely, professional assistance, effectively managing complaints, and ensuring a positive experience for every customer. The position is on-site and offers a competitive monthly salary.

Key Responsibilities:
- Respond promptly and accurately to customer queries via chat, phone, and social media platforms.
- Deliver professional and courteous support to resolve customer issues efficiently.
- Handle and resolve complaints to maintain high levels of customer satisfaction.
- Collaborate with internal teams to ensure smooth and seamless service delivery.
- Maintain a positive, helpful attitude to enhance the overall customer experience.

Required Qualifications:
- Excellent English communication skills, both written and verbal.
- Strong typing skills to support efficient chat communication.
- Prior experience in customer support or chat support roles is preferred.

Preferred Qualifications and Benefits:
- Experience in event planning and management is an advantage.
- Competitive monthly salary ranging from Rs 30,000 to Rs 35,000.
- On-site work environment, offering opportunities for direct interaction and teamwork.

This position is ideal for candidates who are customer-oriented, communicative, and motivated to contribute effectively within a dynamic support team.