Customer Support CSR Upwork

Sparking Asia, based in Rawalpindi, Pakistan, is seeking a dedicated Upwork Bidder / Customer Service Representative (CSR) to join their bidding team on a full-time, on-site basis. The role involves identifying suitable job opportunities on Upwork, crafting compelling proposals, and engaging with clients to convert leads into successful projects. Candidates must be flexible to work in any of the three shifts: 8 AM to 4 PM, 4 PM to 12 AM, or 12 AM to 8 AM.

Key Responsibilities
- Conduct daily searches on Upwork to identify relevant job postings and shortlist the best matches.
- Create clear, personalized, and persuasive proposals and cover letters tailored to each job.
- Submit bids promptly, ensuring daily bidding targets are consistently met.
- Respond to client inquiries professionally and in a timely manner.
- Manage client communications, follow up on leads, and assist in scheduling calls.
- Collaborate with internal teams to understand project requirements and pricing details.
- Maintain accurate records of bids, client responses, and conversion outcomes.
- Participate in monthly team meetings to discuss results and provide feedback.

Required Qualifications
- Minimum education level of intermediate; a Bachelor’s degree is preferred.
- Excellent command of written and spoken English.
- Prior experience in Upwork bidding or client communication is advantageous.
- Strong understanding of the Upwork platform, including Connects and proposal strategies.
- Effective communication, negotiation, and persuasion skills.
- Basic knowledge of IT or software services is a plus.
- Willingness and ability to work any shift, including night hours.
- Strong time management skills and the ability to work efficiently under targets.

Preferred Qualifications and Benefits
Candidates with previous exposure to Upwork bidding and client handling will have an edge. Sparking Asia offers a competitive salary complemented by performance-based incentives. The company fosters a supportive and professional work environment, providing opportunities for learning and career advancement. Employees receive experience letters and formal recognition for outstanding performance.

This position requires on-site attendance at the Rawalpindi office. Interested candidates are encouraged to apply by submitting their CV through the company’s official recruitment channels.