Customer Support & Dispatcher

We are seeking a detail-oriented and experienced Customer Support & Dispatcher to join our team managing limousine, bus, and livery fleet operations. This full-time, on-site role is based in Johar Town, Lahore, and involves working night shifts from 8:00 PM to 6:00 AM, Monday through Friday. The ideal candidate will be responsible for handling live client communications, coordinating dispatch operations, managing bookings, and supporting affiliate networks. This position requires strong multitasking skills, excellent communication, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

Daily Dispatch & Operational Support: Manage incoming bookings by issuing instant confirmations and accurately recording reservation details. Coordinate live dispatch by assigning trips, monitoring dispatch boards, tracking driver locations, and managing flight status updates to ensure timely arrivals. Provide real-time customer support through live chats, emails, and phone calls to resolve inquiries, trip changes, and operational issues. Maintain system mapping for rates, service types, and online reservation portals across all fleet categories.

Affiliate Network Expansion & Outreach: Conduct daily outreach to potential operator partners through structured cold and warm email campaigns. Send network requests and farm-out opportunities to high-quality affiliates. Build and maintain long-term relationships with partners across North America by following up regularly and negotiating terms to expand the affiliate network.

Required Qualifications

Minimum of 2 years of hands-on experience in limousine, livery, or bus dispatching, or US-based customer support. Experience with dispatch platforms such as Limo Anywhere or similar systems is highly desirable. Excellent verbal and written English communication skills are essential, with confidence in handling both inbound and outbound calls professionally. Strong problem-solving skills and the ability to multitask with high attention to detail in a dynamic, real-time environment are required. Candidates must be able to work night shifts on-site at the Johar Town office from 8:00 PM to 6:00 AM, Monday through Friday.

Preferred Qualifications and Benefits

We offer a competitive monthly salary ranging from PKR 50,000 to PKR 80,000, commensurate with experience, along with an additional fuel allowance. The role provides a stable and professional work environment with a focus on work-life balance, including a five-day workweek with weekends off and very rare Saturday duties. This position offers the opportunity to work within a supportive corporate office setting in Lahore, fostering career growth in fleet operations and customer support.

If you meet the qualifications and are interested in this opportunity, please prepare your updated resume highlighting your relevant experience in customer support and dispatch.