Customer Support Engineer

Vizone Innovations is seeking two motivated and responsible Customer Support Engineers with 1 to 2 years of experience to join their team on a full-time basis. The ideal candidates will be graduates from any field and will play a crucial role in managing customer queries, coordinating with the production team, and ensuring the smooth execution of customer requirements. This position requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Candidates should be willing to visit customer sites when necessary and be comfortable working in a collaborative environment.

Key Responsibilities
- Handle customer inquiries, complaints, and service-related issues professionally and promptly.
- Coordinate with customers to understand their requirements and provide effective solutions.
- Work closely with the production team to ensure timely completion of customer orders and projects.
- Monitor production progress, deliveries, and follow up on any pending customer issues.
- Maintain accurate records of customer complaints, requests, and updates.
- Facilitate clear and timely communication between customers, production, and other departments.
- Conduct site visits as required to inspect issues and offer on-site support.
- Prepare daily or weekly reports detailing customer issues and their resolution status.
- Ensure customer satisfaction through consistent follow-up and professional communication.

Required Qualifications
- Graduation in any discipline from a recognized institution.
- 1 to 2 years of experience in customer support, customer interaction, production coordination, or related roles.
- Strong communication and interpersonal skills.
- Basic computer proficiency, including MS Office and email usage.
- Ability to coordinate effectively across multiple departments and manage tasks efficiently.
- Demonstrated problem-solving skills and a customer-oriented approach.
- Willingness to travel to customer sites when necessary.

Preferred Qualifications and Benefits
Candidates with experience in customer relationship management and production coordination will find this role well-suited to their skills. The company offers an opportunity to work with a growing organization that values professional development and continuous learning. Employees can expect a supportive and collaborative work environment, with a salary package commensurate with experience and skills. The monthly pay range for this position is Rs 35,000 to Rs 45,000. The work location requires in-person attendance.

This role is an excellent opportunity for individuals looking to advance their careers in customer support while gaining valuable exposure to production processes and client management within a dynamic company.