Customer Support Executive – (UK Ecommerce)

We are seeking a dedicated Customer Support Representative to join our team in Lahore. This role involves providing exceptional service to UK-based customers through various communication channels including phone, live chat, and email. The ideal candidate will have experience working in a fast-paced e-commerce environment and possess strong problem-solving skills with a customer-first approach. This is an in-person position offering a competitive salary.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and courteously.
- Provide customer support via phone, live chat, and email, ensuring timely and effective communication.
- Respond promptly and professionally to customer inquiries through email and chat platforms.
- Identify customer needs to resolve product or service issues by offering appropriate solutions.
- Maintain accurate and detailed records of customer interactions, transactions, complaints, and feedback within the CRM system.
- Follow up with customers to confirm that issues are fully resolved and satisfaction is achieved.
- Escalate complex or unresolved issues to the relevant departments as necessary.
- Consistently meet performance metrics such as response time, resolution time, customer satisfaction, and quality scores.
- Deliver a positive and professional customer experience aligned with UK customer service standards.

Required Qualifications

- 2 to 3 years of experience in customer support, preferably with a UK-based company or serving a UK customer base.
- Proven experience handling UK customer calls and live chat support is highly preferred.
- Demonstrated ability to manage high volumes of customer calls, chats, and email correspondence efficiently.
- Excellent verbal and written communication skills, with confidence in engaging UK customers professionally.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively in a dynamic e-commerce environment.
- Familiarity with CRM systems, ticketing platforms, live chat tools, and other customer support software is advantageous.
- Ability to work independently while collaborating effectively with internal teams.
- Strong attention to detail and capability to maintain accurate customer records.

Preferred Qualifications and Benefits

- Experience working with a UK-based e-commerce company will be a strong advantage.
- Competitive monthly salary up to Rs100,000.00.

Additional Information

- Location: Lahore (in-person role)
- Experience supporting UK e-commerce or marketplace customers: minimum 3 years required
- Experience handling UK customer calls and live chat: minimum 3 years required

Application Questions

Candidates will be asked to provide their current salary, salary expectations, and notice period in weeks during the application process.

This opportunity is ideal for professionals seeking to leverage their UK customer support experience in a growing e-commerce environment while working onsite in Lahore.