Customer Support Executive – UK & US Clients (Evening Shift)

Located in Islamabad, Pakistan, this full-time, on-site position offers an exciting opportunity to join a dynamic team as a Customer Support Executive. The working hours are from 3:00 PM to 12:00 AM, focusing on clients based in the United Kingdom and the United States. The role centers on managing and nurturing relationships with overseas customers, ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for providing timely updates, addressing concerns promptly, and maintaining a high standard of service quality. Strong English communication skills, attention to detail, and the ability to build lasting client relationships are essential. The salary is competitive and commensurate with experience, ranging from Rs50,000 to Rs60,000 per month.

Key Responsibilities

- Manage and maintain relationships with existing clients in the UK and US markets.
- Provide daily updates to customers regarding their services, classes, progress, or ongoing activities.
- Respond promptly and professionally to customer inquiries and concerns.
- Follow up with clients to ensure satisfaction with the services provided.
- Monitor service quality and identify any issues that could impact the customer experience.
- Coordinate with internal teams to resolve client concerns efficiently.
- Maintain accurate records of all customer communications and updates.
- Ensure customers receive timely and clear information.
- Escalate critical issues to management when necessary.
- Contribute to maintaining a consistently high level of customer satisfaction and service quality.

Required Qualifications

- Excellent English communication skills, both spoken and written.
- Strong interpersonal skills with the ability to handle customers professionally.
- Confident and professional communication style.
- Previous experience in customer support, client relations, account management, or a related field is preferred.
- Ability to manage multiple clients and tasks simultaneously.
- Good computer skills and familiarity with CRM or customer management systems.
- Responsible, reliable, and detail-oriented approach to work.

Preferred Qualifications and Benefits

- Experience working with UK or US customers is an advantage.
- Competitive salary based on experience.
- Professional on-site working environment in Islamabad.
- Training and ongoing support to enhance skills and performance.
- Opportunities for career development within the company.
- Chance to work directly with international clients from the UK and USA.

This role is ideal for candidates who excel in communication, enjoy engaging with people, and are committed to delivering professional support to international clients. If you meet the qualifications and are ready to contribute to a customer-focused team, we encourage you to apply through the designated job platform with an updated CV.