Customer Support Executive - Building Materials - TJ / 1847190

Our client, Popular Pipes Group of Companies, is seeking a Customer Support Executive based in Lahore, specializing in building materials such as sanitary ware, tiles, and ceramics. The role is designed for a professional with at least two years of relevant experience who can effectively manage customer interactions and ensure high levels of satisfaction. This position focuses on individual contribution, emphasizing strong customer relationship management and support for sales processes without any team management responsibilities. The Customer Support Executive will act as a key liaison between the company and its customers, handling inquiries, resolving complaints, and supporting sales growth through excellent communication and product knowledge.

Key Responsibilities

- Manage customer inquiries related to building materials, including sanitary products, tiles, and ceramics, providing timely and accurate information.
- Build and maintain strong customer relationships by understanding client needs and delivering exceptional service.
- Handle customer complaints promptly and effectively to ensure satisfactory resolution and enhance overall customer satisfaction.
- Accurately process sales orders and coordinate with sales teams to ensure seamless order fulfillment.
- Utilize customer relationship management (CRM) tools to monitor interactions and follow-up activities.
- Collaborate with other departments to ensure product availability and resolve any order or delivery issues.
- Support sales efforts by educating customers about product features and benefits, contributing to sales growth.
- Maintain detailed records of customer interactions, feedback, and transactions for analysis and reporting.
- Communicate clearly and professionally to improve customer experience and encourage repeat business.
- Stay informed about industry trends, product offerings, and competitor activities related to building materials.
- Prepare regular reports on customer feedback, order status, and complaint resolution to assist management decisions.
- Ensure compliance with company policies and customer service standards in all interactions.

Required Qualifications

- Minimum of two years’ experience in customer support or related roles within the building materials industry, specifically with sanitary ware, tiles, and ceramics.
- Strong communication and interpersonal skills to manage customer relationships effectively.
- Proven ability to handle complaints and resolve issues promptly and professionally.
- Experience with sales order processing and coordination with sales teams.
- Proficiency in using CRM systems and other customer service tools.
- Detail-oriented with excellent organizational and record-keeping abilities.
- Ability to work independently with a proactive approach to problem-solving.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior exposure to sales support functions and a good understanding of the building materials market will have an advantage. The role offers an opportunity to contribute directly to customer satisfaction and sales growth within a reputable group of companies, providing a platform for professional development in a dynamic industry.

This position is ideal for a motivated individual seeking to leverage their expertise in customer support within the building materials sector, focusing on delivering exceptional service and fostering long-term customer loyalty.