Customer Support Executive E-Commerce

We are seeking a proactive and detail-oriented Operations Executive to join our expanding e-commerce team based in Karachi. This full-time, on-site role involves overseeing daily operations to ensure seamless workflow, managing customer concerns, tracking shipments nationwide, and maintaining accurate product listings. The successful candidate will be instrumental in optimizing logistics processes and enhancing customer satisfaction.

Key Responsibilities:
- Customer Care & Complaint Handling: Efficiently manage and resolve customer complaints to maintain high service standards.
- Shipment Tracking: Monitor approximately 40–50 daily shipments across Pakistan, ensuring timely deliveries within established KPIs.
- Customer Queries: Respond promptly and professionally to sales-related inquiries via WhatsApp, maintaining clear communication.
- Reporting: Prepare and submit daily operational reports to the line manager for review.
- Analytics: Generate weekly and monthly analytical reports focused on shipment tracking and delivery confirmations.
- Product Management: Update website product listings daily by uploading new items and adjusting stock status as needed.

Required Qualifications:
- Minimum education level of Intermediate (12th grade) or equivalent.
- At least one year of relevant experience in e-commerce operations or logistics.
- Strong proficiency in MS Word and MS Excel, including intermediate-level use of formulas.
- Good English writing and verbal communication skills.
- Clear and confident phone communication abilities.
- Highly organized with the capability to manage multiple tasks efficiently.

Preferred Qualifications and Benefits:
- Experience in customer support and handling inbound/outbound calls is preferred.
- Salary range: PKR 40,000 to 45,000 per month.
- Monthly travel allowance provided according to company policy.
- Attendance bonus of PKR 2,500 per month for full attendance.
- Provident fund deduction of PKR 2,000.
- Annual leave entitlement of 12 days.
- Supportive and friendly work environment offering opportunities for professional growth.

Work Schedule and Location:
- Full-time, on-site position.
- Working hours: 12:00 PM to 10:00 PM, Monday through Saturday (10-hour shifts).
- Location: Falak Corporate City, Talpur Road, Karachi, near I.I. Chundrigar Road and opposite the National Bank of Pakistan Head Office.

Applicants from all backgrounds are welcome. While the role is particularly suited for energetic early-career professionals aged 18 to 25, all qualified candidates are encouraged to apply. Reliable commuting or relocation to Karachi before starting work is preferred.

Candidates should be comfortable handling 30–40 inbound and outbound calls daily, managing 40–50 customer chats each day, and have reviewed the job responsibilities, salary, and working hours thoroughly. Proficiency in intermediate MS Excel and strong English writing skills are essential.

This position requires in-person attendance and offers a dynamic environment for those looking to grow within the e-commerce operations field.