Posted Mar 25, 2026 132 views
We are looking for a committed Customer Support Executive to become a vital part of our expanding online business team based in Karachi (Gulshan-e-Iqbal). This full-time, office-based position requires managing customer communications with professionalism and efficiency. The role involves addressing various customer inquiries, ensuring timely and accurate responses to maintain high satisfaction levels. The working hours are from 9:30 AM to 6:00 PM, and the salary offered is competitive, reflecting the candidate’s experience and skill set.
Key Responsibilities:
- Respond promptly and professionally to customer emails and messages
- Handle order inquiries, provide shipping updates, and manage returns and complaints
- Resolve customer issues accurately while maintaining a positive customer experience
- Keep detailed and organized records of all customer interactions
- Collaborate with internal teams to resolve customer-related problems efficiently
- Consistently deliver excellent customer service to enhance customer satisfaction
Required Qualifications:
- Strong written English skills with excellent grammar and an appropriate tone for customer communication
- At least 2 years of experience in a customer service role
- Ability to stay calm and composed when handling challenging customer situations
- High attention to detail and proficient typing speed
- Basic knowledge of order processing systems
- Demonstrated punctuality and discipline in attendance
- Bachelor’s degree is mandatory
Preferred Qualifications and Benefits:
- This role requires physical presence in the office to ensure effective communication and team collaboration
- Salary range is between Rs40,000 and Rs50,000 per month, with the final offer based on the candidate’s experience and skills
- Applicants will be requested to self-assess their written English proficiency as Basic, Intermediate, or Advanced
- Candidates should provide their current and expected monthly salary during the application process
If you are a motivated professional with a passion for delivering exceptional customer service and meet the outlined qualifications, we invite you to apply and contribute to our dynamic online business environment.
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Ezone Pearl
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