Posted Jul 25, 2025 88 views
We are looking for a dedicated Customer Service Representative to join our team on a full-time, on-site basis. The ideal candidate will be responsible for managing both inbound and outbound communications with customers across various channels such as calls, emails, and chats. This role demands strong problem-solving skills, keen attention to detail, and the ability to provide a professional and efficient service experience. The successful candidate will play a vital role in maintaining high customer satisfaction by resolving issues promptly and accurately while adhering to company policies. This position offers a competitive monthly salary within the range of Rs40,000 to Rs60,000.
Key Responsibilities
- Manage inbound and outbound customer interactions via calls, emails, and chats with professionalism and courtesy.
- Provide accurate and complete information by effectively utilizing available tools and resources.
- Address and resolve product or service-related issues by clarifying customer complaints, identifying root causes, and delivering appropriate solutions.
- Process orders, forms, applications, and other customer requests efficiently and accurately.
- Follow up with customers to ensure their concerns have been fully resolved and satisfaction is achieved.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints for future reference.
- Escalate unresolved issues promptly to the relevant department or supervisor.
- Consistently meet individual and team performance targets, including call handling quotas and customer service standards.
- Stay updated on product changes and customer service best practices to provide accurate and timely information.
- Identify recurring customer issues and proactively suggest improvements to enhance overall service quality.
Required Qualifications
- Proven experience in a customer service role, preferably handling multiple communication channels such as phone, email, and chat.
- Strong verbal and written communication skills with the ability to convey information clearly and professionally.
- Excellent problem-solving skills and strong attention to detail.
- Ability to work effectively under pressure while maintaining a positive and professional attitude.
- Proficiency in using customer service software, databases, and related tools.
- Ability to collaborate well within a team environment and consistently meet performance goals.
Preferred Qualifications and Benefits
- Previous experience in a similar industry or familiarity with related products is advantageous.
- Opportunity to work in a dynamic, customer-focused environment that encourages growth and development.
- Competitive monthly salary ranging from Rs40,000 to Rs60,000.
- Full-time, on-site position offering a stable and engaging workplace.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this role offers a rewarding opportunity to contribute meaningfully to our team. We encourage qualified candidates to apply and become part of our customer-centric organization.
Skills
Job Details
Alkhair Foam Pvt
What is your Competitive Advantage?
Similar Job Titles
Customer Support & Video Sales Executive
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
