Customer Support Executive

We are looking for a committed Customer Support Executive to join our team and deliver outstanding service to our travel clients. The successful candidate will manage customer inquiries through various communication channels, assist with booking procedures, and ensure a seamless travel experience from beginning to end. This role demands excellent interpersonal skills, strong attention to detail, and the ability to collaborate effectively with sales and operations teams to meet customer needs promptly and professionally.

Key Responsibilities:
- Respond promptly and courteously to customer queries via WhatsApp, phone calls, and social media platforms.
- Assist customers with booking-related questions and provide accurate travel information.
- Collaborate closely with sales and operations teams to resolve customer concerns and issues efficiently.
- Follow up with customers regarding bookings, document submissions, payments, and travel updates to ensure smooth processing.
- Manage customer complaints with professionalism, aiming for timely and satisfactory resolutions.
- Maintain and update accurate customer records within the CRM system to ensure data integrity.
- Provide comprehensive pre-travel support as well as after-sales assistance to enhance overall customer satisfaction.
- Collect and document customer feedback following the completion of their travel experience to support continuous improvement.
- Ensure fast response times while maintaining a high standard of customer service quality.

Required Qualifications:
- Excellent communication and interpersonal skills to engage effectively with diverse customers.
- Strong problem-solving abilities to address and resolve customer issues efficiently.
- Basic computer literacy, including familiarity with CRM software and managing multiple customer interactions simultaneously.
- Ability to multitask and manage a dynamic workload in a fast-paced environment.

Preferred Qualifications and Benefits:
- Previous experience in the travel industry is highly desirable.
- Competitive monthly salary ranging from Rs60,000 to Rs80,000.
- This is an in-person role, providing the opportunity to work closely with a dedicated and supportive team.

If you are passionate about delivering exceptional customer service and have a genuine interest in the travel sector, we invite you to apply and become an integral part of our team.