Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our in-house US operations team. This role offers a unique opportunity to work directly for a well-established US-based company with over 16 years of presence in the market. Unlike typical BPO environments that depend on fluctuating client campaigns, here you will be supporting our own business operations, ensuring career stability and consistent monthly earnings. This position operates on a night shift schedule and is ideal for candidates looking for a long-term, secure role without the uncertainty of campaign closures.

Key Responsibilities:
- Handle inbound and outbound customer queries professionally, providing support exclusively for our US-based customers.
- Deliver effective solutions with a focus on First Contact Resolution (FCR) to enhance customer satisfaction.
- Utilize advanced CRM tools such as Salesforce and HubSpot to manage customer interactions efficiently.
- Participate in career growth opportunities, with clear advancement paths from Customer Support Executive to Team Lead and eventually Operations Manager.

Required Qualifications:
- Fluency in English with a neutral or American accent is mandatory.
- Minimum of six months’ experience in an international BPO or customer service representative role is preferred.
- Availability to work the night shift from 6:00 PM to 2:00 AM.
- Candidates must be located near Gulistan-e-Johar Block 14 or Gulshan-E-Iqbal Block 13C.

Preferred Qualifications and Benefits:
- Performance-based incentives are offered, with the potential to earn over PKR 20,000 monthly depending on quality metrics such as Customer Satisfaction (CSAT) and Quality Assurance (QA).
- An attendance allowance of PKR 3,000 is provided and paid on time.
- This is a 100% non-sales role, focusing entirely on customer support and service.
- We pride ourselves on internal promotions, fostering a supportive environment for professional development.

This position is ideal for candidates seeking a stable career with a reputable US company, free from the uncertainties of third-party campaign closures. If you are committed to delivering excellent customer service and looking for growth within a secure and professional setting, this role offers a promising opportunity.