Customer Support Executive

Job Title: Customer Support Executive
Location: Shaheed E Millat, Karachi, Pakistan
Job Type: Full-Time
Working Hours: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM

We are seeking a dedicated and detail-oriented Customer Support Executive to join our team. This role involves managing customer interactions, handling billing operations, and ensuring excellent client satisfaction. The ideal candidate will thrive in a fast-paced environment, demonstrate strong analytical skills, and deliver exceptional customer service.

Key Responsibilities:
- Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.
- Build and maintain strong client relationships by providing prompt and effective solutions.
- Accurately document customer interactions and update records in the CRM system.
- Prepare, send, and follow up on invoices using QuickBooks.
- Reconcile payments, resolve billing discrepancies, and maintain accurate financial records.
- Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.
- Address invoice-related queries and provide clients with detailed charge explanations.
- Generate financial reports and analyze billing trends and customer payment behaviors.
- Maintain organized records of transactions and invoices for audit purposes.
- Identify and implement process improvements to enhance operational efficiency.

Required Qualifications:
- Exceptional customer service skills with a strong problem-solving mindset.
- Proficiency in financial operations, including numerical and analytical abilities.
- Ability to multitask efficiently between customer care and billing activities.
- Adaptability to learn and implement new systems and processes.

Preferred Qualifications and Benefits:
- Experience with QuickBooks or similar accounting software is highly desirable.
- Strong communication skills and the ability to work collaboratively within a team.
- A dynamic and collaborative work environment that supports professional growth.
- Paid leaves and opportunities for career advancement.
- Drop-off facility available for female employees.

Compensation:
Up to Rs100,000 per month

Work Location:
This is an in-person role based in Karachi.

If you are motivated to contribute to a growing organization and meet the above criteria, we encourage you to apply for this exciting opportunity.