Customer Support Executive

PakData - Pakistan Data Management Services

Karachi , Pakistan

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Posted 12 hours ago 1 views Report Job

Pakistan Data Management Services (PDMS) is seeking a dedicated and customer-focused Customer Support Executive for its digital products division. This role offers a unique opportunity to contribute to PDMS’s mission of leveraging technology to connect people to Allah. The successful candidate will be responsible for delivering exceptional support through various communication channels, ensuring customer satisfaction, and collaborating closely with technical and product teams to resolve issues efficiently.

Key Responsibilities:
- Manage customer support interactions via email, chat, phone calls, and app reviews.
- Address and resolve customer complaints, escalating issues when necessary.
- Track and follow up on customer requests from initial contact through to resolution.
- Coordinate with technical and product teams to ensure timely and effective issue resolution.
- Maintain and update FAQs and other customer support documentation.
- Identify recurring problems and analyze customer feedback trends to improve service quality.
- Support the implementation and use of AI-based tools and customer service automation technologies.

Required Qualifications:
- Bachelor’s degree with a minimum of 2 years’ experience in customer support or a related field.
- Excellent written and verbal communication skills in English.
- Proven experience handling email and chat-based customer support.
- Strong skills in complaint management, follow-up, and ownership of customer issues.
- Familiarity with software, mobile applications, SaaS, fintech, or e-commerce environments is preferred.
- Proficiency in using customer support platforms such as Zendesk, Freshdesk, Intercom, CRM, or other ticketing tools.
- Good command of Microsoft Excel or Google Sheets for data tracking and reporting.
- Experience with AI-based tools and automation in customer service is an advantage.

Preferred Qualifications and Benefits:
Candidates with prior experience in technology-driven customer support environments, especially those involving software and digital products, will find this role particularly rewarding. PDMS offers a comprehensive benefits package designed to foster employee growth and success, including a market-competitive salary and a supportive work environment.

This is a full-time position based at NASTP Silicon Valley, adjacent to PAF Museum, Shahrah-e-Faisal, Karachi. Applicants who meet the outlined criteria are encouraged to apply and become part of a team committed to making a meaningful impact through technology.