Customer Support Executive

TechMatter is looking for a dedicated Customer Support Executive to join our team on a full-time, on-site basis. This role involves working night shifts from 8:00 PM to 5:00 AM at our PECHS Block 2 location. The ideal candidate will have between six months to one year of experience in international cold calling and possess strong communication skills. As a Customer Support Executive, you will be responsible for engaging with international clients, promoting our products and services, and ensuring a positive customer experience through effective communication and problem resolution.

Key Responsibilities:
- Conduct outbound calls to international clients to promote products and services.
- Build and maintain strong customer relationships through clear and professional communication.
- Address customer inquiries and concerns promptly, providing timely and effective resolutions.
- Document customer interactions accurately and maintain detailed records.
- Collaborate closely with sales and support teams to meet and exceed customer expectations.
- Stay informed about company products and services to provide accurate information to customers.

Required Qualifications:
- Minimum of 6 months to 1 year experience in international cold calling.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to work effectively within a team environment.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to manage a high volume of calls professionally and patiently.
- O/A Level educational background is considered a plus.

This position offers an opportunity to work in a dynamic environment where your communication skills and customer service expertise will be valued. If you meet the qualifications and are eager to contribute to a growing company, we encourage you to apply and become part of our team.