Customer Support Executive

TechMatter is looking for a dedicated Customer Support Executive to join our team full-time at our PECHS Block 2 location. This role involves working night shifts from 8:00 PM to 5:00 AM. The ideal candidate will have between six months to one year of experience in international cold calling and possess excellent communication skills. As a Customer Support Executive, you will be responsible for delivering exceptional customer service by engaging with international clients, promoting our products and services, and ensuring customer satisfaction through effective problem resolution.

Key Responsibilities:
- Conduct outbound calls to international clients to promote TechMatter’s products and services.
- Build and maintain strong customer relationships through clear and professional communication.
- Address customer inquiries and concerns promptly, providing accurate and timely resolutions.
- Document all customer interactions and maintain detailed records for future reference.
- Collaborate closely with sales and support teams to exceed customer expectations.
- Stay informed about our products and services to offer precise information during customer interactions.

Required Qualifications:
- Minimum of six months to one year of experience in international cold calling.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to work effectively within a team environment.
- Customer-focused attitude combined with a problem-solving mindset.
- Ability to manage a high volume of calls professionally and patiently.
- O/A Level educational background is considered an advantage.

If you are motivated to contribute to a dynamic team and meet the qualifications outlined, we encourage you to apply and become a valuable part of TechMatter’s customer support team.