Customer Support Executive

Home Done, a prominent UK-based online retailer specializing in home and garden products, is seeking experienced Customer Service and Support professionals to join its back-office team in Karachi. This role is ideal for individuals passionate about delivering exceptional customer service and capable of thriving in a fast-paced, dynamic environment. The successful candidate will play a vital role in ensuring customer satisfaction through efficient order processing, timely communication, and effective issue resolution.

Key Responsibilities:
- Process customer orders accurately and respond promptly to customer emails.
- Manage customer inquiries and handle calls professionally and efficiently.
- Provide comprehensive after-sales support to maintain high levels of customer satisfaction.
- Perform ad-hoc tasks as required to support the team and business operations.

Required Qualifications:
- Minimum of 4 years’ experience in customer service and support roles, preferably with international companies.
- Experience working with the UK market is highly desirable.
- Proven expertise in order processing and order management systems.
- Excellent command of the English language, both written and spoken, is mandatory.
- Prior experience in call handling and customer service environments.
- Familiarity with customer relationship management (CRM) software.
- Experience in the eCommerce industry will be considered an advantage.

Preferred Qualifications and Benefits:
- Strong commitment to quality and customer satisfaction.
- Exceptional attention to detail and organizational skills.
- Self-motivated, disciplined, and able to work independently as well as collaboratively within a team.
- Excellent communication skills, with the ability to explain issues clearly and concisely in both verbal and written forms.
- Demonstrated ability to multitask effectively while maintaining a strong work ethic.

What We Offer:
- A competitive salary package ranging from PKR 70,000 to 90,000, commensurate with skills and experience.
- Annual salary increments to reward your ongoing contributions.
- Comprehensive health insurance coverage for employees and their immediate family members, including spouse and children.
- Paid leave to support a healthy work-life balance.
- An opportunity to grow with a well-established company that has a strong presence in the market.

Work Schedule and Location:
This is an onsite position based in DHA, Phase V, Karachi. The working hours are from 12:30 pm to 9:30 pm (PKT), Monday to Friday, with alternate Sundays off.

If you are ready to contribute your expertise to a growing company and meet the qualifications outlined, we encourage you to apply and become part of the Home Done team.