Customer Support Executive

Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Executive to join our expanding team. The successful candidate will manage both inbound and outbound customer calls, respond to inquiries, resolve issues, and ensure a seamless and positive customer experience. This role demands strong communication skills, problem-solving capabilities, and the ability to thrive in a fast-paced, target-driven environment while maintaining professionalism at all times.

Key Responsibilities

- Handle inbound and outbound customer calls with professionalism and efficiency.
- Respond promptly to customer inquiries, providing accurate and clear information about services and processes.
- Resolve customer complaints and service-related issues in a timely manner to ensure satisfaction.
- Maintain detailed and accurate records of customer interactions and call outcomes.
- Follow up with customers to confirm resolution of issues and overall satisfaction.
- Escalate complex or unresolved concerns to the appropriate internal departments.
- Uphold high standards of customer service and professionalism during every interaction.
- Achieve daily, weekly, and monthly performance targets and service objectives.
- Collaborate closely with internal teams to facilitate efficient issue resolution and customer support.
- Identify recurring customer issues and provide constructive feedback to improve processes.

Required Qualifications

- Proven experience in customer support, customer service, call center, or a related role.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and effective customer handling skills.
- Ability to perform well in a fast-paced, target-oriented environment.
- Strong organizational skills and the ability to multitask efficiently.

Preferred Qualifications and Benefits

- Experience managing inbound and outbound customer support campaigns.
- Background in BPO, call center, real estate, or service-based industries is advantageous.
- Familiarity with customer relationship management (CRM) systems.
- Strong conflict resolution and customer engagement skills.

Joining Propstar Technologies means becoming part of a customer-centric and growth-focused organization. We offer a professional and collaborative work environment that encourages continuous learning and career advancement. Employees gain exposure to international clients and business operations, with opportunities for performance-based growth and recognition. Our leadership fosters a supportive team culture, helping you develop valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time